Always the way
Posted by Shirley Anne on February 22, 2012
On Monday we were expecting to have our roller-shutter door fitted in the garage but nobody showed up during the morning. I telephoned the firm to enquire why hadn’t anyone turned up. I was told by the guy I’d given the job to when he came a few weeks ago to replace the draw wires on the door of the other garage, that he hadn’t been able to attend due to an injury he’d sustained but that he had passed the work to a sub-contractor. He apologised and told me he would look into the matter and call me later. In the meantime I received a call to do some work about a mile or so away and I went to do that. I then received another call an hour or so later to another job and on my way back home from that one I received the third call to do yet another job. E had remained at home in case the workmen arrived whilst I was out. During the last job I got the promised call and was told that he couldn’t get in contact with his sub-contractor so he had given up on them. He promised to call me in the evening with details of a new installation date but at the time of writing, and it is now eight o’clock, I still haven’t received that call. I am wondering if this door is ever going to be fitted! I don’t know how some people remain in business when they treat their customers this way. It is something I would never do and never have done throughout my working life, there really is no excuse for it. The only redeeming thing is that I managed to earn enough money on the day to pay for the job when and if it finally gets done. I did have the money in any case. Whilst at my third job I phoned E to let her know that no-one was going to come and that she could go out as she had wanted to do. During my excursions I managed to buy in some more materials for my work at home too.
Shirley Anne
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