Posted by Shirley Anne on January 19, 2012

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When is insurance a waste of time? We insure many things in life, vehicles, possessions, loss of limbs, loss of earnings, fire damage, flooding and leaks, family, pets and almost anything that you can think of. Insurance companies must be one of the most successful and lucrative businesses to be involved in. It’s as though they have a licence to print money. Not many of us would say that insurance is value for money when we come to pay for the service. The thing is many of our insurance policies can be a nightmare to understand and we might find that the cover we think we have is not quite what we think it is. When we come to make a claim we can find that what is written in the small print excludes us from being successful. Some minor clause or infringement will deny us the restitution we think we are entitled to. In many cases the insurance policy is not worth the paper it is written on and if we analyse things we might conclude that we are wasting money having a policy in the first place. Take household contents insurance for instance, unless we itemise all of our possessions when we come to make any claim against loss or damage of an item we might discover that our premiums only provided cover to a certain level and that by having possessions that increase the total value of all of what we own, even by a small amount, will make any payment void. This means that we should provide cover above the total value of our possessions. If the value comes to £40,000 we should take out insurance for £45,000 or more. If we had insurance cover for the lower amount and then bought goods which raised the total value above that amount we wouldn’t be covered for any loss. Sometimes it just isn’t worth having the insurance in the first place. Sometimes the premiums we pay would be sufficient to replace any losses that might be incurred. Certain types of insurance are necessary of course, vehicles and bricks and mortar for instance. Liability insurance is probably one of the most important and essential insurances we can take out. I have home insurance (the building itself against fire and other damage), contents insurance, public liability insurance, life insurance, vehicle insurance but I do not bother with individual items such as mobile phones and other minor possessions. Another kind of insurance is the one that is disguised as an extended guarantee for new electrical goods. If the goods become faulty within the guarantee period there is no need to take out insurance against it being faulty during that period and with most electronic goods if they are going to fail it will be inside of the first twelve months else they won’t become faulty for years. Any insurance payments would cover the cost of replacing most things by the time they need replacing. So insurance is a good thing but it can be a waste of money if it is not essential or if it is the wrong type of policy. Before forking out the cash it is wise to assess the real need for cover and only pay for it if it is absolutely necessary.
Shirley Anne
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Posted in Insurance | Tagged: Business, Contents insurance, Cover version, Financial Services, Insurance, Insurance policy, Liability insurance, Value (ethics) | 6 Comments »
Posted by Shirley Anne on January 16, 2012

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At this time of year my thoughts turn towards the tasks I have to do annually. These are, ensuring my subscription to the AA goes through even though it is supposed to be an automatic affair, arranging for a date to have my vehicle checked for its annual MOT test, arranging to continue my vehicle insurance and having my road-fund licence renewed. Thankfully this year my advertising renewal payment has been offset a little. Having cancelled a few weeks of the current block of adverts I have 13 weeks still left. The treadmill of life keeps turning and we go through our annual journeys of events trying to keep up with it all. Falling foul isn’t an option if we wish to stay above the law but thankfully we do get reminded when things require our attention. I remember one year though when my bank failed to pay the AA their fee for my membership and I hadn’t routinely checked if they had received it. Later that same year I had the misfortune to be locked out of my van’s storage area in the rear as the door lock had broken. I needed access because I was in the middle of carrying out some electrical work in a client’s house. I called for help and that was when I discovered that my membership had lapsed. They came out to fix the problem of access but I had to pay my renewal fee first. This is where having a credit card comes in useful. As we get older there is a greater tendency for some of us to forget to do things so it is good to be reminded. It is the time of year when I need to remember that certain things need my attention.
Shirley Anne
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Posted in Driving, Insurance, Life, Motoring, Society, Time | Tagged: Arrangement, Business, Financial Services, Insurance, Maintenance fee (patent), MOT, MOT test, Vehicle insurance | Leave a Comment »
Posted by Shirley Anne on May 7, 2009
Last year in March I bought a new van and had it insured of course. At that time I was told I would not be allowed my full no-claims entitlement which meant I had to pay £132 more than it would otherwise cost. I would be re-imbursed for that amount when I had closed all dealings (claims against) with my old insurance company, that is the one with whom I had insured my previous vehicle and obtained proof of my no-claims status at the time I applied for my new insurance with the new company. I have sinced received that proof in a letter. Armed with this information I telephoned my insurers and after the usual five minute wait and then being held on hold listening to some inane music for a further five minutes I eventually got to speak with somebody. She asked for my reference number and my telephone number so that the company could phone back in a few minutes. An hour and a half later I was still waiting for the call so I telephoned them again only to have to go through the whole process once more. I waited again for the return call which never came after another twenty minutes or so. I called again and asked the girl not to go through the whole process again but just to put me through to an adviser. She complied but said if I was to be disconnected for any reason she would call me back. I got cut off and she didn’t call so once again I telephoned and explained what had happened and finally I was put through, after more time listening to that crazy music (which incidentally was scratchy and worn because it was probably on tape!). The girl said to me that I had to send them a copy of the letter showing proof of my entitlement with an explanatory note.
I did all that and posted the letter. A few hours later I received a telephone call from my insurers and a guy asked for me in person. ‘Speaking’, I replied. He proceeded to apologise for the delay and asked me how he could be of service. Don’t they communicate between themselves in these places? I explained what had happened and received yet another apology.
I am wondering how efficiently they will deal with my claim for re-imbursement.
Does anybody else have problems like this when dealing with companies over the telephone?
Shirley Anne x
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Posted in Insurance | Tagged: Insurance | Leave a Comment »