Last year in March I bought a new van and had it insured of course. At that time I was told I would not be allowed my full no-claims entitlement which meant I had to pay £132 more than it would otherwise cost. I would be re-imbursed for that amount when I had closed all dealings (claims against) with my old insurance company, that is the one with whom I had insured my previous vehicle and obtained proof of my no-claims status at the time I applied for my new insurance with the new company. I have sinced received that proof in a letter. Armed with this information I telephoned my insurers and after the usual five minute wait and then being held on hold listening to some inane music for a further five minutes I eventually got to speak with somebody. She asked for my reference number and my telephone number so that the company could phone back in a few minutes. An hour and a half later I was still waiting for the call so I telephoned them again only to have to go through the whole process once more. I waited again for the return call which never came after another twenty minutes or so. I called again and asked the girl not to go through the whole process again but just to put me through to an adviser. She complied but said if I was to be disconnected for any reason she would call me back. I got cut off and she didn’t call so once again I telephoned and explained what had happened and finally I was put through, after more time listening to that crazy music (which incidentally was scratchy and worn because it was probably on tape!). The girl said to me that I had to send them a copy of the letter showing proof of my entitlement with an explanatory note.
I did all that and posted the letter. A few hours later I received a telephone call from my insurers and a guy asked for me in person. ‘Speaking’, I replied. He proceeded to apologise for the delay and asked me how he could be of service. Don’t they communicate between themselves in these places? I explained what had happened and received yet another apology.
I am wondering how efficiently they will deal with my claim for re-imbursement.
Does anybody else have problems like this when dealing with companies over the telephone?

Shirley Anne x