Before you read this might I suggest you read my post ‘Just as all was going well’ Dec 10, a few weeks ago. Whilst I was using Mozilla Firefox for the reasons I wrote about then, I had an encryption extension tool called Trusteer Rapport to which I could add sites that I wanted to give that extra protection. However, as I wrote previously, I updated the Firefox browser only to discover that my Norton 360 toolbar then ceased to be compatible and was automatically disabled. After trying to solve the problem I decided it couldn’t be done so I switched back to the Chrome browser I had been using beforehand. I haven’t used Internet Explorer for quite a number of years and though I can still use it I prefer Chrome or Firefox.
As I was connected to one of my bank accounts when using Chrome I discovered that the site had been automatically protected by Chrome’s encryption program (a 128-bit encryption tool) but Trusteer Rapport (also a 128-bit tool) wasn’t on the Chrome address/toolbar and couldn’t be seen to be operating if indeed it was operating. When I clicked on the Rapport shortcut it showed that it was operating but in fact it seemed it wasn’t in use when Chrome was being used. I switched back to Firefox to see if it was on that address/toolbar and it wasn’t, though it had been when I stopped using Firefox. I decided to open the bank account which promotes Trusteer Rapport and hey presto, there was the invitation to download it. Although it was already installed I re-installed it. I found out that this installation was in fact an updated version of the one already installed and as soon as I opened and ran it there was the icon in the address bar where it should be. I also noticed that the Norton 360 toolbar had been re-instated for it seemed the incompatibility issues with it had also been resolved. What a mess but I am happy it all got sorted and now I am able to once again use the browser of choice. All I had to do then was transfer a couple of new links I had acquired whilst using Chrome. Finished, that is until Firefox/Trusteer/Norton decide to upgrade without sorting any possible incompatibilities beforehand.