Sometimes wonder

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Norton 360 version 1.0 box art

Norton 360 version 1.0 box art (Photo credit: Wikipedia)

I had more trouble with my computer on Friday afternoon specifically with Firefox not running the Norton Toolbar. I couldn’t even set the toolbar for it had been removed from the Firefox options! This has happened a couple of times since I installed Windows 10 but it wasn’t Windows 10 that was causing the problem, neither was it Firefox, it lay with Norton. Well in fact some registry files had either been corrupted or had not been removed or overwritten when the last Norton update took place. Norton 360 had to be updated a couple of times when Firefox was updated and Firefox had to be updated to accommodate Windows 10. Now wouldn’t you know it, Windows 10 has had a couple of updates since it was installed too! No wonder things go pear-shaped. It would have been a simple matter to re-enable the Norton Toolbar under normal circumstances but are there ever any normal circumstances with computers? I chose to connect with the Symantec (Norton) team in India for yet another session with them taking control of my computer remotely in order to put things right. I had by this time tried all the obvious things to effect a repair but to no avail. The session started off quite normally and I watched the agent move my cursor all over the screen trying to find the problem. In fact the agent was going over the same ground as I had done but not once or even twice, they must have gone over the same ground six or seven times. I watched in disbelief for the agent was going round in circles. I began to wonder if they knew what they were doing. I use the term ‘they’ for I could not determine the gender of the person from the name on the screen, it was an Indian name of course and well, I am not knowledgeable when it comes to Indian names. Finally the agent decided to do a rigorous scan and after making a restore point stripped four items from the computers registry. The computer had to be restarted three times during the session and of course I had to remain with it to open it up each time. In the process of updating Norton, which was done three or four times but in actual fact could have been done only the once had the agent approached the problem correctly in the first place, I lost two extensions to Firefox. One was ‘Last Pass’ and the other ‘Zemanta‘ both of which I use every time I go online. The session was about to end and I had to remind the agent to re-instate them both so an attempt was made but during the process I had to take control of the cursor myself to show the agent how to do it! I had already spent eighty minutes with the agent trying to solve the problem and I didn’t want to spend another twenty minutes waiting for the agent to hit the right keys! Finally I thanked the agent for the help that I had received but at the same time wondered if they had known what they were doing half the time. The computer is working fine, Firefox is working fine and I am still out with the jury over Windows 10 though it seems to be working fine at the present. My other browser Chrome is fine, I won’t use Microsoft Edge at the moment because of the lack of allowable extensions it has. Norton works well, when it is working properly that is! And it is at the moment, finally!

Shirley Anne

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