Too excitable

Standard

Many folk who call upon my services often do so at very awkward times, especially when I am actually out working. They know they want the work doing and most of the time they have been thinking about whether to get the work done or not. That being the case there is no reason to call me during working hours for surely they will know that they are interrupting my work. In fact that is what happens most of the time, I am busy doing something when they call. After struggling with a problem a few days ago I had finally reached the point where I was about to fit something that had been awkward and difficult. My phone rang. I should perhaps ignore the phone but I would lose more work that way. I had to stop what I was doing whilst I answered the call. Why did they not call out of working hours? I am a ‘sole trader‘, not an organisation which has office staff to take my calls and people know this from my advertisement so they should also know I am out at work when they call. Now then, in an emergency situation I can understand people calling me during the day and often I have been able to accommodate them so I don’t mind the calls in those cases. People just do not think. I had a call from a woman one afternoon and she was asking if I could do some work for her. She had moved into a house recently and wanted all kinds of work done, however she was so excitable she spent too long describing her move, the reasons for it and anything else she could think of rather than explaining in simple terms what she wanted me to do. I had to intervene and was then able to make sense of her request. One of the things she wanted doing was to replace a few ceiling lighting fittings but she hadn’t purchased them. I suggested she purchased them first and then call me to fit them so that whilst I was there I could assess the remainder of the work she wanted doing, re-fixing switches, fitting an air extract fan in her bathroom and a couple of other things. She had been trying to tell me all the details over the phone which was totally unnecessary. Once the arrangement was made for me to call later she then told me that her ex-husband was an electrician! She explained that she never had to query anything electrical in the past but was now thinking perhaps she should have.

More women should take up the sciences and work in the electrical industry I feel. Most women are like her, they don’t want to know until the time comes when they need to. Other women I have met are only too keen to get involved with what I am doing. I could write a book about the people I meet in my working day.

Shirley Anne

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