Carrying out business on-line should be easy and straightforward and it is for most of the time. However sometimes that hasn’t always been my experience. I remember the days I used to trudge along to the Post Office to pay the road fund licence for my vehicle and send off the remittance by cheque to the insurance company for my vehicle insurance cover. Not that this was a real inconvenience unless the weather was bad, I was feeling unwell or I simply couldn’t find the time. Now we have the wonderful (?) Internet whereby everything can be done from my armchair, well that is the theory anyway. Last year I paid my road fund licence fee over the Internet and at the same time arranged for the annual fee to be paid by Direct Debit from my main current account so this year and every year I don’t need to do anything unless things at my end change. I won’t know for a few days whether the DVLA have taken the fee so I shall have to wait and see.
As for the insurance, I went to my insurance company’s website to make my payment using the information they had sent me through the normal mail. I was told that the information I was submitting was inaccurate yet it was the information I had received from them! Naturally they provide a telephone number by which to communicate with them too and I had to resort to using that method. After a few minutes I had paid the fee using my debit card and it was done. I was offered no explanation as to why I was unable to carry out the transaction over the Internet. Why have a system that doesn’t work when required? I was thinking that the problem lay with their data not being updated before they sent out the proposal form. It was nevertheless a better way to pay my dues.