All because of a pin

I get frustrated with the many procedures we often have to endure when dealing with financial things. I say endure because of the inordinately long and drawn-out things we go through when the simpler way has not been possible. I write this on April 3 rd after a busy afternoon attempting to pay off my mortgage. Yes, E and I have finally been able to pay off the mortgage after almost thirty years. We had an endowment policy which should have paid off the account but fell short by £8000 when the mortgage term ended almost five years ago. E managed to get an extension by virtue of her disability and the policy deficiency was gradually reduced though I did have the necessary funds in the bank to have paid the full amount at the time. I had been out for a walk in the morning and whilst out E received the information that today the mortgage was to be paid off. We decided to go to my bank and arrange for a Bankers Draught to pay off the amount due.

The Last Pin
The Last Pin (Photo credit: Wikipedia)

We owed two separate amounts, one for the mortgage itself and the other for a loan we had secured many years ago. In total they amounted to almost £26,000. When we arrived at the bank they obviously required identification and my ability to access my account using my pin number. I had forgotten the pin number but it didn’t matter as I had an encrypted version of it and several others in writing. However when I checked it wouldn’t work! There was no way I could make the withdrawal so I arranged for another pin to be sent to me whilst we were there and we left. We walked across town to the branch of the bank who were, or rather one of their departments, the recipients of the mortgage payment. After chatting with the manager we were given the bank details of the mortgage department so we could complete the transfer on-line at home. That is when the fun started! Before driving home we decided to stop at a coffee-house and take a break. When we arrived back home I signed in to my bank and added the details of the two separate departments regarding the mortgage loan and the personal loan. E assisted me with this just in case of mistakes and to be honest it was just as well she did. We successfully set up the first recipient and the payment for the personal loan which was by far the lesser amount (around £1300) went through with ease. We then set up the second recipient and made the attempt to pay them but the bank intervened and asked we phone them. This we did but it took about twenty-five minutes just to get through and then we had to answer all sorts of security questions because of the amount we were paying out. I understood the necessity for all of that of course but even so it took ages. They sent codes to my mobile phone to verify it was me calling. Whilst speaking with the bank official we repeated the attempt to pay using her directions but again it was stopped. She suggested we transfer the money to one of the other accounts I have with their bank and attempt payment once more. After checking several times we had put in the correct details and after many security questions payment was finally made! It took almost an hour but half of that time was spent waiting for the phone call to be answered. The house can now be called our own after thirty years.

Shirley Anne