How?

Just how do you suppose an item as large as a larder fridge could go missing unless it was stolen? I had been in touch with Amazon through whom the seller of the larder fridge was to supply me. I had ordered the said fridge on August 28 th and it duly arrived in the UK on September 10 th having been dispatched from China. A day later it had cleared customs and presumably was delivered to a warehouse ready for collection and delivery to my home. I should have received it by September 15 th at the latest. That was allowing for days for it to travel across the country, plenty of time for the seller. However it didn’t arrive, though according to Amazon I had received it because they simply assumed it had or were informed it had. I got in touch with the seller and was given an apology and informed they would try to trace it. After another communication they informed me that they would dispatch another. There had been plenty of time for a second dispatch from China for it to have arrived by today, that is October 3 rd as I write.

 I was in contact with Amazon on September 29 th who informed me they would look into the matter but to give the seller a couple of days to respond. They should have responded by today, the 3 rd. As I write there has still been no response and Amazon are organising a refund but it could take two to three weeks for them to establish the legality of it though there should be no problem with that. It means however we have been without the extra fridge capacity for five weeks and unless I were to purchase another rather than wait for the resolution of the current situation we could end up waiting another couple of weeks. If this is the way purchasing of goods over The Internet is headed I think we would be better off shopping locally. To be fair this is the first time I’ve had problems ordering goods online but it really shouldn’t happen if everyone did what they were supposed to do. 

Shirley Anne

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Author: Shirley Anne

Happy to be alive because of Jesus

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