Tag Archives: Televisions

TV madness

Standard

E an I have a number of televisions around the house, far easier you might say than having to cart one between rooms! Joking apart, many people have more than one television in their homes these days as they have become reasonably low in price to purchase. Last April we bought two identical sets for use in the bedrooms. One has since been used a few times as it is in the room our youngest son uses when he visits. It may have had around fifty hours of use. The other was placed in the guest bedroom we had refurbished early last year but that unit has hardly been used at all, probably less than ten hours. This is that tv shown working on the day we installed it.They each cost £129 which isn’t a lot of money for a 32 inch screen but it is the principle of the matter, we expect them to work as they should else they are not fit for purpose. I was in the room on Tuesday morning updating the security on the Windows 10 computer which now sits alongside the television and I thought I would watch the tv whilst doing that. Then I discovered it was faulty. It wouldn’t respond to the remote control which by the way worked with the other television and neither would it respond to the other remote control. We took it to Currys where we had purchased it but they after checking it out advised we contact their repair department. I did that on my return home and now as I write this I am waiting for a reply. I have received an acknowledgement to my email. Whilst at the store I asked if these televisions have in-built usage timers which would reveal their usage to the repair engineer. I was told that certain manufacturers do incorporate such devices and they can use the information to assist with guarantees to determine if the machine has had fair usage or not. It isn’t rocket science to be able to incorporate a timer to count usage time, one small chip……as long as it doesn’t go faulty too! I was told many years ago by an electronics engineer that most electronic devices that go faulty do so within the first few months or not at all. This television didn’t get out of the starting block!

Shirley Anne

Update: As the tv was out of guarantee it could not be replaced. They (the service department) say it isn’t worth repairing and we were offered a sum of £79 in lieu. That has been paid into my account. So a new machine (as it hasn’t been used for more than ten hours) is thrown on the scrap-heap and your’s truly has paid in essence £50 for the privilege of not being able to use it! If I was able to take it back to the manufacturer (Seiki) they would most probably exchange it. That however isn’t possible. The lesson here is to use something as much as you can during the guarantee period and if it goes wrong it should be replaced/repaired free of charge.